Privacy Policy

Effective Date: 1/1/2025

Introduction

Sierrahealth.net (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including patient payment collection through HIPAA-compliant Jotform services (https://www.jotform.com/hipaa/) and Authorize.net payment gateway services. By accessing our website or using our services, you agree to this Privacy Policy. This policy is designed to comply with applicable laws and regulations, including the California Consumer Privacy Act (CCPA) and HIPAA.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name
  • Contact information (e.g., phone number, email address)
  • Payment details (e.g., credit card information, billing address)
  • Patient identifiers (e.g., patient ID or medical record number)

1.2 Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and browsing behavior

1.3 California Residents Under the CCPA, California residents have the right to request information about the categories of personal information we collect and how it is used.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Process Payments

  • Facilitate patient payments through secure, HIPAA-compliant JotForms.

2.2 To Communicate with You

  • Provide payment confirmations or issue-related updates.

2.3 To Improve Our Services

  • Analyze website usage to enhance functionality and user experience.

2.4 Compliance and Legal Obligations

  • Ensure compliance with legal requirements, including HIPAA and CCPA.

3. How We Protect Your Information

We implement a variety of technical, administrative, and physical safeguards to ensure the security of your information:

  • All payment data is encrypted and transmitted securely via HIPAA-compliant Jotform services (https://www.jotform.com/hipaa/) and Authorize.net systems.
  • Access to personal information is restricted to authorized personnel only.
  • Regular audits and updates are conducted to ensure compliance with applicable laws and standards.

4. Sharing of Information

We do not sell your personal information. We may share your information under the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers to process payments or manage technical systems.
  • Legal Requirements: We may disclose information as required by law or to protect our legal rights.
  • California Residents: As required by the CCPA, we will disclose categories of personal information shared in response to verified consumer requests.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website performance, and improve our services. To learn more about your choices as it relates to our use of cookies and personal information, please see section 6., “Your Rights and Choices.”

6. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of certain communications.
  • File a complaint if you believe your privacy rights have been violated.
  • California Residents: Under the CCPA, you have the right to:
    • Request access to the specific pieces and categories of personal information we collect.
    • Request deletion of your personal information, subject to certain exceptions.
    • Opt-out of the sale of your personal information (although we do not sell personal information).

To exercise your rights, please contact us at 877-866-9877.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.” California residents will be notified of significant changes as required by the CCPA.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Sierra Health Services, LLC
2423 W March Lane, Suite 100
Stockton, CA 95207
privacy@sierrahealth.net
877-866-9877